The Customer Service Associate focuses on inventory management, demand forecasting, and shipment tracking to ensure product availability while maintaining efficient inventory levels. The ideal candidate is analytical, detail-oriented, and comfortable working in a fast-paced, regulated environment.

The duties and responsibilities of the position include the following (other duties may be assigned as needed):

• Receive, review and process distributor, retail and sample requests accurately and efficiently
• Assist with processing EDI orders
• Collaborating with the Accounting department to resolve credit issues
• Organize daily order transmissions
• Work closely with warehouses to resolve issues with deliveries
• Communicate order status and availability to customers promptly and professionally
• Assists with other projects as assigned
• Communicate via email daily with the warehouse, distributors and sales/marketing team

• Bachelor’s degree in Business Administration or a related field
• 2-3 years of related work experience
• Knowledge of Microsoft Dynamics BC365 ERP, Inventory Forecasting and Shipcompliant systems a plus
• Attention to detail and accuracy
• Strong computer skills are a MUST (Microsoft Office)

PHYSICAL REQUIREMENTS:

• Prolonged periods sitting at a desk and working on a computer
• Some lifting or physical activity may be necessary

Kobrand Corporation offers a competitive salary, performance-based bonus, and a comprehensive benefits package.

The base compensation range for this job classification is between $50,000 and $60,000. The determination of what a specific employee in this job classification is dependent on a number of factors, including, but not limited to, prior employment history, job-related skills and qualifications, and length of service.